Terms & Conditions

1. Introduction These Terms and Conditions govern the use of Shimmer Luxe Clean’s ("Company") services and website. By booking our services or using our website, you agree to comply with and be bound by these terms.

 

2. Services

 

Scope of Services: The Company provides residential and commercial cleaning services. The specific services to be provided will be detailed in the booking confirmation.

 

Service Limitations: We strive to provide the highest quality cleaning services. However, certain areas may require more intensive cleaning that goes beyond our standard service scope.

 

3. Bookings and Payments

 

Booking: Services can be booked through our website, phone, or email. All bookings are subject to availability.

 

Payment: Payment is due upon completion of the service unless otherwise agreed. Accepted payment methods include credit card, debit card, and bank transfer.

 

Cancellations: Cancellations or rescheduling must be made at least 24 hours before the scheduled service time. Cancellations made less than 24 hours in advance may incur a cancellation fee.

 

4. Satisfaction Guarantee While we do not offer refunds, we are committed to ensuring you are satisfied with our services. If you are not happy with any aspect of our cleaning, please contact us within 24 hours of the service. We will return to re-clean the affected areas at no additional charge.

 

5. Liability

 

Damage and Loss: The Company is not liable for any damage or loss of property unless it is caused by our gross negligence or willful misconduct. It is the client’s responsibility to ensure that valuable and fragile items are stored safely.

 

Health and Safety: Clients must inform the Company of any potential health and safety hazards at the property.

 

6. Privacy Policy Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

 

7. Changes to Terms The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website. Continued use of our services after any changes indicates your acceptance of the new terms.